We encourage you to look after your jewellery. Caring for your jewellery is similar to looking after your car in that both need to be cleaned and serviced regularly. If you do not get your Fremantle Opals jewellery serviced within a five year period or if any repairs are done by non-approved Fremantle Opals jewellers your warranty is void.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In conjunction with your consumer rights the following warranties and conditions apply:
12 month manufacturing warranty from date of purchase
General wear and tear or damage from trauma is not covered by our manufacturer’s warranty. This warranty is not valid where the item has been misused, damaged (intentional or unintentional, including but not limited to knocks, scratches, and pulled claws), if care instructions have not been followed, or if repairs or alterations have been made by jewellers other than those authorised by Fremantle Opals. Claw set jewellery must be checked every six months by a jeweller or in-store by Fremantle Opals.
You must request a warranty claim to us by in-store, or via email at email@example.com, with your receipt or proof of purchase attached.
Await authorisation before returning the item(s).
Once your warranty claim is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your claim. Approval or rejection of a warranty claim is at the absolute discretion of Fremantle Opals.
Fremantle Opals will repair or replace the item in question within a reasonable time, or in the event that a repair or replacement is not possible, a refund will be granted.
Authorised returns will be provided a return address.
You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Shipping costs are non-refundable.